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Customer Service Policy

Tuffies Letterboxes is committed to providing excellent customer service and quality products.

We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.

Standard delivery timeframes to customers in Australia are within 14 days.

In the event that an ordered item is not available or we are unable to fulfil your order we will notify you to arrange an agreeable alternative item, a backorder or a full refund.

We will freight your order within 48 hours of receiving it.

For orders outside Australia Tuffies will use airfreight.

Refund Policy

Please choose carefully, Tuffies do not normally refund for a change of mind or wrong decision.

Tuffies does not refund purchases unless there is a proven manufacturing fault in which case Tuffies will replace the item providing the customer seeks a replacement within 15 days of receipt of the product or can show an obvious manufacturing fault. (By sending photos and a description by which Tuffies reserves the right to determine if further investigation is needed). Products suffering damage through customer installation will not be replaced.

Security Policy

When purchasing from Tuffies Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre sales@tuffies.com.au.

Pricing Policy

All of our prices are in Australian dollars (NZD) and include GST (Goods and services tax) as of 11th October 2011.

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Privacy Policy

We collect name and address information solely for the purpose of the delivery of goods and services.

Occasionally we email previous customers special discount offers which we think they may be interested in. On each of these communications, we provide an unsubscribe option by which the recipient may choose to never receive these emails again.

Individual users are not identified in website statistics. These statistics are used to improve the site and monitor traffic. (The unique network address of your computer the IP address, is sent each time you access the Internet. It is possible to determine the general geographic location of your computer, but otherwise it is anonymous).

If you would like to view, modify or delete the information that we hold on you as a user of this website or customer, write to us via letterbox@tuffies.com.au and we will be happy to co-operate.

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Disclaimer

A lot of work has gone in to making your web experience as user-friendly and informative as possible.

When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.

The information on this website is provided for general information only.

Tuffies Ltd has provided this information for the benefit of users in good faith and with every reasonable care.

Errors and omissions in this information may occur including through negligence.

Accordingly, Tuffies Ltd does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.