General FAQ's

Click on the questions below to view the answers.

1. How easy is it to install a Tuffies letterbox?
2. Will I need any special tools or skills to install the letterbox?
3. Will the polymer material break down in time?
4. Can you also supply posts?
5. How can I attach numbers?
6. Can I use self-adhesive numbers?
7. Can I mount an Urbo to a wall?
8. Can I get parts for my letterbox?
9. Will the colour fade in time?


1. How easy is it to install a Tuffies letterbox?

From our experience it takes only about 10 to 15 minutes to install a letterbox where the post already exists. Full step by step instructions are on the packaging that comes with the Urbo letterbox. You will find on this site a pictorial view of the procedure.

2. Will I need any special tools or skills to install the letterbox?

Anyone with the ability to use a drill and a screwdriver can install a letterbox. No special tools are required as fittings are supplied with the letterbox. You will need to provide suitable mounting screws to attach the mounting plate to the post.

3. Will the polymer material break down in time?

The polymer material is UV stabilised and will not break down in time. The same material is used in water storage tanks, motorway and roadside barriers, components in automobiles, outdoor pots & planters, swimming pool filters, pump pressure accumulators, chemical storage tanks, and thousand of other applications where a strong, durable material is required.

When a product has outlived its service it can be ground down and reused. In this way it is fully recyclable.


4. Can you also supply posts?

Yes, we have a powdercoated aluminium post with mounting bracket in a choice of three colours. These are sold separately.


5. How can I attach numbers?

The material is approximately 4mm thick and therefore self tapping screws will grip well. Take care not to overtighten. Ensure you use screws suitable for outdoor use.


6. Can I use self adhesive numbers?

The polymer material is does not allow a good adhesion though some NUMBER manufacturers do supply  stronger strength adhesives with their products. A clean surface is essential. Clean with non oil based solvents.


7. Can I mount an Urbo to a Wall?

Yes. You will need to use the Urbo Angle Bracket. These are sold separately.


8. Can I get parts for my Letterbox?

You will not need any parts since the Letterboxes are UNBREAKABLE and Life Time Guaranteed! However we do stock all components. The only components not covered by the guarantee are the mounting brackets.


9. Will the colour fade in time?

The polymer material is UV stabilised and will not colour fade.

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